Client Services

Click on any of the sections below to expand them.

If you are looking for an easy, comfortable way to get to and from your destination we can arrange for private transportation. Depending on the size of your group you will be picked up in an air conditioned car or van to take you to your destination. Airport transportation from Cancun to Playa del Carmen and return trips.

We do require that all transfers be paid upon booking. This is a secured reservation and if for any reason you do not take our transportation your money will not be reimbursed. Please contact your local representative if you have any concerns upon arrival.

The driver will be waiting for you at the exit of the airport terminal. He will be holding a sign with the name of the person that made your reservation.

Pick up times at your local vacation property will be 3 hours prior to your departure time.
 

Rates

From / To: Cancun Airport
To / From: Playacar / Playa del Carmen


 

One Way

Round Trip

Private Car 1-3 Pax

$70

$140

Private Van 4-7 Pax

$90

$180

Private Van 8-10 Pax

$110

$220



From / To: Cancun Airport
To / From: Puerto Aventuras


 

One Way

Round Trip

Private Car 1-3 Pax

$80

$160

Private Van 4-7 Pax

$100

$200

Private Van 8-10 Pax

$120

$240



From / To: Cancun Airport
To / From: Akumal


 

One Way

Round Trip

Private Car 1-3 Pax

$90

$180

Private Van 4-7 Pax

$110

$220

Private Van 8-10 Pax

$130

$260



Type of Service
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Number of People
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Last Name
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Airline
Arrival Date
Arrival Time
Flight # Arrival
Departure Date
Departure Time
Flight # Departure
Comments
If you have 5 apples, eat 2, and buy 3 more.
How many apples do you have?

We offer a high quality and professional catering service. Enjoy the convenience and comfort of having our chef cook a meal in your home away from home with one of our succulent menu items. Our services include Mexican Fiestas, Tapas, Cocktail Parties, Welcome Snacks, Breakfast/Lunch & Dinner Menus and our Gourmet Chef’s Specialties menu including mouthwatering lobster thermidor! Let us cater your special day with our highly skilled staff.

Catering prices are per adult with children 5-12 half price and under 5 free.  Catering includes the food, professional preparation in your villa/condo, service (weddings and events with over 15 guests are subject to extra charge for wait staff) and clean up. Gratuities are not included.

Dinners include an appetizer, salad, main course and dessert with the exception of the Mexican Fiesta and Taco Night which include all the items listed.

Meals are prepared family style; meaning all have the same thing with some flexibility of course!

Meals can be customized to your needs. Please email for details.

Terms & Conditions:

-50% deposit is required to book catering/services

-Final payment is made on the date of service

-Credit cards are accepted ONLY through PayPal

-There is a minimum of 4 guests to book. Exceptions made with surcharge

-Holidays are subject to surcharge

-Weddings and events with over 15 guests are subject to 15% service fee on catering bill

-Locations outside of Playa del Carmen are subject to a travel fee. Fee is dependent upon the distance from Playa del Carmen.

Shopping Service:
- A shopping service to pre stock your rental for arrival is available. The fee is 30% in addition to the bill totals for shopping or a minimum of $50 usd.
- Shopping Service requires deposit and payment in full following arrival.
- Shopping selection, at times, is limited and seasonal. We do the best we can, however, if you do not receive an item it means we could not get it or it was not of good quality.

Cancellation Policy:

Deposits will be refunded with 30 days notice of cancellation.

Menus

 
First Name
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Mail
Comments
If you have 5 apples, eat 2, and buy 5 more.
How many apples do you have?

The Mayan Riviera offers an abundance of activities, such as swimming, snorkeling, horseback riding, jet skiing, quad tours, zip lines, and  beautiful ecological parks to only name a few.  Explore the beauty of the underworld! The Mayan Riviera is home to the world’s second largest reef so go explore the amazing coral and tropical fish in the deep waters of the Caribbean. Still looking for more things to do and explore? Let us book your golf day, fishing expeditions, spa treatments, mystic cenote tours and of course excursions to the famous Mayan ruins in Tulum, Chichen Itza and/or Coba. 

With advance notice there is not much we cannot do for you.  We know our beautiful area well and can make personalized recommendations for all our guests!  Whatever your pleasure you are sure to find much to enjoy on the Mayan Riviera. Please see our exciting tours and excursions below. If you don’t see what you are looking for or would like to customize your excursion please feel free to contact us.


LUXURY YACHT TOUR

Our yacht is a Sea Ray 400 Sedan with flybridge.

With plenty of shaded seating areas to comfortably seat up to 20 people and a big spacious sun deck and easy access to enter the water, it's the perfect yacht for a half or full day tour through the warm Caribbean sea.

Equipped with 2 bathrooms, 2 bedrooms, a kitchen and a salon with TV and air conditioning inside below deck and a nice shaded area for eating your lunch outside with an outdoor grill, we provide the best surroundings to have a great day at sea.

Prices start at $900 for 3 hours with up to 15 passengers

ATV Jungle Tour

ATV Jungle TourOne of the most popular tours where you ride on an automatic ATV through fun jungle trails! Followed by a swim and snorkel in a crystal clear, freshwater cenote. Tour times: 9am, 11am, 1pm and 3pm

Single Rider: $69/person *Must be 12 years to ride single

Double Rider: $49/person

 


Formula 1 Power Boat Tour

Formula 1 Power Boat TourImagine taking off in a Formula 1 Offshore Powerboat in the Caribbean Ocean! This will be the ultimate ocean adventure day. These boats are equipped with 500 hp engines and reach top speeds of 98 km/hour! The fun begins in Puerto Adventuras marina where you will board the boat. The tour includes snorkelling then exploring deserted beaches at Chemuyil. It is a day you won’t forget!

 

 

Tour Times: Morning and Afternoon
Tour Duration: 4.5 hours
What to Bring: Bathing Suit, towel, sunscreen
Includes: Transportation, Snorkel Equipment, Lunch, Beer, Water and Sodas
Cost: $136 Adult
$68 Child (7-11yrs)
*Note: Ages 7 and up. Not suitable for pregnant women, those with heart conditions or back problems

**Great deal: Go on both the ATV and F1 Power Boat tour for a discounted price of

Single Rider ATV & F1: $170/person
Double Rider ATV & F1: $160/person
Child *Double ATV & F1: $102


Deep Sea Fishing

Deep Sea FishingThe Yucatan Peninsula fishing waters are famous worldwide. Peak fishing season runs from early March through early July when sailfish and marlin are migrating through the canal. Every year there are double-digit grand slams (a sailfish, white and blue marlin in one day) and sometimes there are double grand slams (two slams in one day) and super grand slams (add a swordfish.) Other abundant fish are: Wahoo, Dorado, tuna, kingfish, and barracuda. Located in the beautiful Puerto Adventuras Marina you won’t be disappointed!

 

Tour Time: Half day trip 9 am – 1 pm or 1.30 – 5.30 pm

Full day trip: 9 am – 5 pm

Tours Available:
Trolling: sailfish, marlin, Wahoo, Dorado, tuna, kingfish, barracuda
Bottom Fishing: grouper, snapper, yellowtail, mutton, gray and cubera
Pleasure Cruising: explore the Yucatan coastline of the Mexican Caribbean, picnic on white powder beaches, snorkel and swim in the Caribbean Sea.
Combination charter: Combine two of the above on a half day trip or three of the above on a full day trip.

Tour Prices
Shared trips, max 5 anglers per boat
Half day $110 per person
Full day $190 per person

Non Fisherman companions $35/half day and $70 for full day

23’ boat Private Charter, max 3 people on these boats 
Half day $375

¾ day
Full day $575

31’ – 35’ boat Private Charter, max 8 people on these boats 
Half day $450

¾ day $580
Full day $690

38’-41’ boat Private Charter, max 10 people on these boats 
Half day $560

¾ day $735
Full day $850

48’ Luxury Sport Fish Cruiser, max 12 people on this boat

Half day $685

¾ day $825

Full day $1050

*20% deposit required to reserve


Diving

DivingJust off the coast of the Riviera Maya you'll find the second largest barrier reef in the world... In this amazing world, chances are high of encountering turtles, stingrays, spotted eagle rays, moray eels, barracudas, lobster and crab. Depending on the time of the year nurse sharks and even an occasional bull shark can be encountered. The depth of the dives is usually between 10 and 30 meters (30-90 feet) and because of the ocean currents in the Yucatan channel each dive is a relaxing drift dive. Just go with the mild current at an easy pace past the beautiful corals and tropical fish. Most local dive sites are not more than a 15-minute boat ride away.

*Dive times and pricing are variable, dependent upon package.


Golf

Golf in Playa del CarmenHard Rock Golf Club Playacar 
Playa del Carmen is home of our very own 18-hole championship golf course and is located among the lush foliage of the Yucatan Peninsula, only a few hundred yards away from the crystal-clear, turquoise ocean, and the fine white sands of the Mexican Caribbean Sea. This is a magnificent golf course; par 72 with a distance of 7,144 yards is considered the most challenging course in the region.

 

Details
Green Fees: $220 18 holes, $130 twilight 9 holes
The Hard Rock Golf Club Playacar offers an "all inclusive" in which food and beverages at the Club House, snacks along the course or a dip in the pool are included. Transportation is complimentary from different points in Cancun and along the Riviera Maya.

Other services include clubs rental, practice range, putting and chipping greens, locks, showers, clubs storage, golf lessons and Playacar golf club merchandise.


Sailing:

SailingTreat yourself to the most spacious and luxurious sailing and snorkel adventure on the Mexican Riviera Maya. Relax and soak in the sun on this state of the art 65’ catamaran where you can enjoy sailing, snorkelling, delicious food, cocktails and fun! We set sail from the beautiful marina at Puerto Adventuras daily.

 

 

Tour Includes: Transportation, experienced multi lingual crew, snorkel equipment, fresh water showers, drinks and food.

Price: Adult $110

6-12 $78 *Under 6 free

 


Mayan Ruins:

SailingChoose from Chichen Itza, Tulum or Coba Ruins. These magnificent ancient ruins are a must see!

 

 

 

Tour Includes: Small tour group, transportation, entrance fees, professional guides, food, snacks and drinks.

 

Tulum Full Day Tour with Cenote and Tulum Beach

Adult $114 Child 12 & under $98

 

Coba Full Day Tour with Cenote and Mayan Village

Adult $110 Children 12 & under $98

 

Chichen Itza Full Day Tour with Cenote and Valladolid

Adult $124 Children 12-8 $108 *not recommended for children under 8

 

 


Snorkeling:

SailingJust off the coast of the Riviera Maya you will find the second largest barrier reef in the world. This barrier reef is home to hundreds of different species of colorful reef fish and coral. You will find, among others, parrot fish, squirrel fish, rays, trunk fish, and even large sea turtles

 

 

The price for the snorkel tour in the ocean is $35 USD per person and it takes about 2 hours. The price includes the snorkel equipment and refreshments on the boat.
Minimum of 2 people required to book.

 


Water Sports:

SailingWhether you want to learn how to sail your own hoby cat, jet ski or fly on a parasail you can do it in Playa del Carmen.

 

 

Contact us for various rates, availability and booking!

 

 


Private Tours:

SailingThe Mayan Riviera offers many more areas to explore such as Adventure Tours (Zip Lines, Mayan Encounter), Chichen Itza Mayan Ruins, Tulum Mayan Ruins, Parasailing, Mayan Spas, Massage services, Swim with Whale Sharks, Swim with Dolphins and many more. Please ask for details.

 
Adventure Parks
 
Xplor

Xplor

 

The NEWEST PARK IN TOWN and the only ALL INCLUSIVE ADVENTURE PARK, is located next to the well-known park of Xcaret. 6 km (4 mi) south of Playa del Carmen and 75 km (46 mi) south of Cancun in Mexico. Explore THE FOUR ELEMENTS, live the UNDERGROUND worlds of the Mayan people and feel your heart beat with the excitement of this amazing park. Swim among astonishing stalactites & stalagmites in the Underground River. Fly over 2 miles above the jungle on a zip line. Xplor the jungle on an amphibious all-terrain vehicle. Row a Mayan raft thru more than 1000 yards of crystal clear waters and much more…

 
Xcaret
Xcaret  

The original name of the site was p'ole', from the root p'ol that means "merchandise" or "deal of merchants", which gives an idea of the economical relevance of the site. The constructions of the Late Post-Classical period (1200 AD – 1550 AD) are situated along the coast; some of them in strategic positions for its surveillance. Visit Xcaret and its authentic Mayan Ruins around this amazing theme park climb them… Feel the beaten drums in your senses and travel through time in the Pre-Hispanic Ball Game at Xcaret at Night Show!

 
Xel Ha
Xel Ha  

Situated amongst a tangle of jungle trees, vines and palms, Xel-Ha dates back to the pre-Classic Period and has only been partially uncovered. Once the largest living area in the Yucatan, structures of interest here are the palace with its tumble of columns, the 'muelle (dock) and jaguar' building groups, and the pyramid which contains a partially preserved mural.

Mayan Ruins
Chichen Itza – 2 ½ hours driving time from Playa
Chichen Itza  

Chichen Itza is the capital of ancient Maya empire, its majestic building dates back to 435 and 455, and it is geographically located in the middle of spectacular natural environs in the Yucatan Peninsula. At this site declared as one of the 7 World Wonders, you can visit magnificent temples such as the Kukulcan Pyramid and the Ball Game as well as there are others that cannot be visited to avoid damages. The Castle or Pyramid of Kukulcan is the most impressive temple in Chichen Itza renowned for the number of tombs found there and its endless 91 steps, as well as the impeccable architecture that stands out by a stone feathered serpent. If you visit Chichen Itza on March 21st or September 21st you can admire a unique spectacle: the Equinox. Just at 3:00 p.m. the sun lights creates at the pyramid north side 7 light and shadows isosceles triangles, giving shape to the body of a slithering serpent. This effect is a symbol of the Kukulcan God descent (bird-serpent) to the earth, and also the beginning and ending agricultural cycle, according the Equinox (spring or autumn). Follow the steps into the past and discover the most important Mayan cultural center considered one of the most advanced in America


Coba – 1 hour and 45 minutes driving time from Playa
Coba  

This attraction gives you the opportunity of a fascinating encounter with Mayan culture, where you will visit Coba, a spectacular archeological site hidden inside the rain forest, at the Yucatan Peninsula. Once there you can climb the Nohoch Muul temple and admire the stunning landscape surrounding this site. Then you will visit an authentic Mayan community, observe its habits and walk with them through the rainforest, also you'll learn about local flora and fauna. This is a magnificent option for understanding this sapient civilization and its incredible history. The moment for the adventure starts with a fantastic zip line excursion over flying a gorgeous "cenote" (natural sinkholes), descending on rappel to one of them and taking a refreshing dip in its crystal waters. At the end of these activities nothing like a delicious typical meal, elaborated by Mayan women. Come and enjoy this encounter where you will get in touch with the Mayan legacy, its experiences, the tropical forest and live adventures that you will never forget.


Tulum – 50 minutes driving time from Playa
Tulum  

Discover one of the most beautiful archeological sites of the Riviera Maya, the only one overlooking the Caribbean Sea and its turquoise waters as a walled fortress. It is believed that Tulum was once, one of the main ports of the Maya civilization. Let yourself be taken into the temple of the frescoes, the one of the descending god and "El Castillo" an amazing temple built on a cliff with splendid views of the coast. From here you will be taken to Xel-Ha a spectacular theme water park, unique at the Riviera Maya, where you will spend a day of adventure enjoying natural, ecological and aquatic attractions. You will explore inlets, coves, underground rivers called cenotes, mangroves and sail along the lazy river on inner tubes. Simply a paradise for those who enjoy snorkeling and diving in unique natural spots. Enjoy the Riviera Maya among the natural beauty of the Caribbean Sea and this wonderful tour to the most amazing archeological sites you can imagine.

Activites and Adventure Tours
Ocean and Cenote Diving
Ocean and Cenote Diving  

local dive centers that offer tours and certification. Playa del Carmen is world renown for diving being located on the world's second largest barrier reef, "The Great Maya Reef". This reef offers both divers and snorkelers alike a magical exploration of the underworld.

Recommended dive centers that offer tours & certification:
The Abyss – (984) 873 2164
Phantom Divers – 1st avenue and 14th street north #238 (984) 879 3988 or cell (984) 128 4210

 
"Yal Ku" - Snorkeling
Yal Ku  

Snorkelers can go off of many local beach areas to explore the amazing sea life including turtles, barracudas, tropical fish, eels, sea rays and more…… We highly recommend going to Akumal in front of the Lol Ha Restaurant. Many sea turtles have been seen here! Yal Ku is a calm inlet full of tropical reef fish. There is a small fee to reserve the inlet and snorkel equipment is not provided so take your own. Sun screens and food are not permitted!

 
Rio Secreto
Rio Secreto  

Río Secreto could very well be one of the great wonders of the world. Come and experience this stunning underground river with thousands of dramatic stalactites and stalagmites.

 
Fat Cat Catamaran
Fat Cat Catamaran  

Enjoy the Caribbean on top a 45 foot catamaran! This is a really fun trip as you sail out from Puerto Aventuras (20 minutes south of Playa del Carmen) and head out to sea. Fruit platters, drinks and a light lunch are served during this tour. This tour begins at 10 am and sails towards the pristine bay Bahia Inah where you can jump off the boat and snorkel. The catamaran holds a maximum of 45 people and docks again at 2 pm.

 
Swim with Whale Sharks
Casa Buena Suerte  

This is an opportunity of a lifetime. These 30 foot long natural wonders only come to the area during certain times of the year. Most tours run from May 15 – Sept 15. This amazing adventure allows you to swim alongside these enormous docile creatures. As an added bonus you often will encounter other sea life including dolphins, manta rays, sea turtles and tropical fish.

 

Weddings:

Are you looking to have a destination wedding in one of the most beautiful tropical locations in the world?  We provide experienced, skilled and professional staff to make your wedding day just as you have always dreamed of. Let us make this special day a most memorable one.    

  • Location of event
  • Music, live or DJ
  • Accommodation: villas, condos, resorts and hotels
  • Decorations
  • Bachelor and Bachelorette parties
  • Special furnishings
  • Flowers
  • Officiate/Priest
  • Transportation
  • Food & Drinks
  • Rehearsal dinner


Theme Parties:
This beautiful location attracts many people to celebrate all types of occasions. We can customize any occasion or theme to suite your desire and needs. Please see below some of the special events that we can organize for you.

Private Catered Dinner: Let us know what you have in mind for your private function and we will put together your special evening. Have a Mexican Fiesta in mind? We can arrange for a Mariachi band to play at your party. 

Golf: Want to enjoy the fresh air and tropical gardens of some beautiful and challenging golf courses in the area?   

Spa Day: Feel like relaxing and being pampered on your vacation? Enjoy the day in a full service SPA and indulge in food and cocktails. Feel refreshed and revived! 

Wine Tasting: Tempt your pallet with Argentinean and Chilean wines while enjoying delightful tapas.

Birthday Parties: We can arrange a Birthday party for all ages. Give us a theme and we will arrange it.

Boat Charters: We have a selection of charters for you to choose from, sailing or power boat tours for fishing, cruising, diving, snorkeling, dining and sunset cruises!

Pub Crawl: The extensive night life in Cancun and Playa del Carmen is bound to amaze you. See the incredible hotel zone of Cancun or dance the night away in front of the beautiful beach bars here in Playa del Carmen.   

Helicopter Tour: This amazing tour takes you across the Caribbean coastline. Enjoy the eagle eye view of the white sandy beaches and turquoise waters below. This is an unforgettable tour.   

If you have something special in mind please contact us with your ideas and we will do our best to accommodate your request.

We are a service oriented company that would like to make your vacation as worry free as possible. It is our hope and desire that you have a relaxing and stress free vacation.

Our services can begin the moment you arrive at Cancun’s international airport. We provide worry and hassle free shuttle service from our professional transportation company.

Shopping Service:

One of our most popular requests is the grocery shopping service.

  • A shopping service to pre stock your rental for arrival is available. The fee is 30% in addition to the bill totals for shopping or a minimum of $50 usd.
  • Shopping Service requires deposit and payment in full following arrival.
  • Shopping selection, at times, is limited and seasonal. We do the best we can, however, if you do not receive an item it means we could not get it or it was not of good quality.

For additional services that we provide please see below. Let us make your vacation a memorable one.

  • Transportation
  • Personal Shopping
  • Private Catering
  • Tours
  • Restaurant Reservations
  • Club Reservations
  • Spa Services
  • Wedding Planning
  • Bachelor or bachelorette party
  • Anniversaries
  • Birthday parties

Please inquire about applicable fees. The fees are dependent on the type of service you are requesting.